The Danfoss Drives Troubleshooting Chatbot provides targeted information on eliminating faults in frequency converters from the manufacturer. The user only needs the converter series and the error code shown on the display or system. This means that the digital helper can immediately provide information on the cause and tips on elimination.
The exchange with the German-speaking chatbot saves Danfoss customers valuable time. They provide you with answers to questions about your drive around the clock. The exchange is made possible by an AI-based, learning computer software.
While chatbots have long been used in B2C communication, the digital helper from Danfoss Drives is a service offering that is unique in the drive industry. He is especially helpful to customers who need a lightning-fast response to their technical questions around the clock and answer questions in real time. The Danfoss Chatbot already knows all codes for warnings, alarms and errors of the most important Vacon and VLT frequency inverters. The digital helper should also provide programming and installation support in the future.